Refund Policy

Thank you for choosing DigiCranes.com for your digital marketing needs. We are committed to providing you with high-quality services. However, we understand that circumstances may arise where you may need to seek a refund. This Refund Policy outlines the conditions under which refunds may be granted for our digital marketing services.

Service-Specific Refund Policies

Please refer to the specific service agreement or proposal for details about the refund policy applicable to the particular service you have purchased. Different services may have different refund terms based on their nature and complexity.

Refund Eligibility

Refunds may be considered under the following circumstances:

• Unsatisfactory Performance: If our services do not meet the agreed-upon specifications or fail to achieve the desired outcomes as outlined in the service agreement.
• Non-Delivery: If we fail to provide the agreed-upon services and no reasonable resolution can be reached.
• Cancellation Before Service Initiation: If you decide to cancel the service before we have initiated any work, you may be eligible for a partial refund as outlined in the service agreement.

Refund Process

To request a refund, please follow these steps:

• Contact our customer support team at help@digicranes.com within the timeframe specified in the service agreement.
• Provide detailed information about the reasons for your refund request, including any relevant documentation or evidence.

Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Change of Mind: If you change your mind after services have been initiated or completed, a refund may not be provided.
• Inability to Use Services: If your circumstances change and you are unable to utilize our services, a refund may not be granted.

Discretionary Refunds

We reserve the right to assess each refund request on a case-by-case basis and exercise discretion in granting refunds. Our decision on refunds will be final.

Processing Time

Refund processing times may vary depending on payment methods and financial institutions. We will make our best efforts to process refunds in a timely manner.

Contact Us

If you have questions or concerns about our refund policy, please contact us at help@digicranes.com.

Please note that this Refund Policy applies only to our digital marketing services and does not cover any third-party services or products you may have purchased in conjunction with our services.

By using our digital marketing services, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.